|Please excuse phone pic..|
ZGallerie was very "Hell to the NO!" about that idea. Actually, their return policy is so ridiculous that we are forced to keep it. They require a 50% of the purchase price restocking fee and another $310.00 for the sofa to be picked up. So, that's about $700.00 to return a sofa that cost us about $1000.00. Say what now?!?!?!
I was steaming and to add insult to injury, the sales rep says, "You have to make a decision right now!". WHAT!?!?!
Great customer service, ZGallerie! *sarcasm*
After I put her on a lengthy hold, my husband and I chatted about it and was basically forced to decide to keep the sofa. We plan to wrap it and place it in the basement and buy yet ANOTHER sofa.
I'm so annoyed with myself for not getting someone on the phone to clarify that return/exchange policy. Based on this experience, I will never, ever purchase anything from ZGallerie. I'm kinda bummed because I really like that store's aesthetic.*sigh*